common questions

Is STS store an online store only?

No, you can visit us in our store

Our store address is on King Abdulaziz Street - Sulaymaniyah - Riyadh

STS Stores

https://goo.gl/maps/f3ZxgL4giBQVPUsY8

Is STS store licensed by the Food and Drug Authority?

Yes, the STS store, owned by Noor Al-Kamal Trading Corporation, is licensed by the Food and Drug Authority with license No.

IDL-2020-MD-1617

Is STS store registered on a well-known platform?

Yes, the STS store is registered on a well-known platform under the number 201507

How can I contact you?

You can contact us through the following means:

Whatsapp : 0562862472

Phone: 920033328

Email: [email protected]

What are your accounts on social media?

You can follow our accounts via:

Instagram: www.instagram.com/stsstores

Twitter: https://twitter.com/STS_Stores

Facebook: https://www.facebook.com/STSstores

Snapchat: https://www.snapchat.com/add/https://www.snapchat.com/add/stsstores

Do you have ongoing offers and discounts?

Follow us on social media to follow up on the latest offers, discounts and surprises

• You can follow the offers section in the store at the link https://bit.ly/3oq3fS4

Does the store provide warranty service on products and maintenance?

The site provides the products offered for sale according to the guarantees provided by the manufacturer or authorized distributors, and the site's responsibility is limited to providing the information of the warranty provider, conditions, duration and maintenance centers to the customer upon request.

And you can review the warranty policy at the link https://bit.ly/2SjxGxO

I tried to contact customer service and there was no response?

Our customer service team will be happy to contact you during the following working hours

By phone - WhatsApp from Saturday to Thursday (from 10 am to 10 pm)

Can I order wholesale products?

Yes, you can contact us through the customer service number WhatsApp 0562862472 or phone 920033328

What is the order mechanism from STS store?

You can order via the website according to the following steps:

1. Access to the site via the following link: https://sts-stores.com
2. Please log in or open a new account
3. Click on the list of categories at the top of the site and choose the appropriate category for you. The product can also be found through the search box at the top of the page
4. You can browse the products within the category and click on the add product to cart button from the category page
5. Or click on the product and enter the product page and see its details
6. You can choose the desired quantity from within the product page.
7. After adding the product, you can preview the basket and adjust the quantity or add more products to the basket. You can also add the discount code if you have
8. After reviewing the basket, you can click on complete the order and go to the page of shipping information and payment options
9. Enter all the necessary details for delivery and shipping, then choose the appropriate payment method for you
10. Upon completion of the payment, you will see a summary of your order, and later you will receive an email with all the details of the order and the shipment tracking code.

I ordered and when I received the product it was missing or defective, what should I do?

We apologize for any error on our part, please contact customer service via WhatsApp at 0562862472 or call 920033328 with the order number and details and the problem you are facing, and we will investigate the matter and contact you during working hours

Is it required to register your data to complete the purchase process?

Visitors to the STS store are required to register on the site and attach their data and shipping address clearly and accurately when purchasing from the site to ensure that orders reach you as soon as possible and without errors

What are the available payment methods?

STS Store always strives to provide convenient payment features to its customers, where you can pay through:

1. Credit cards (Visa - Master Card - mada)

2. Bank transfers inside Saudi Arabia

3. And you can pay in installments through Taby

How do I pay the bank transfer?

Bank transfers are received in our accounts in the following banks:-

Recipient's name: Noor Al Kamal Trading Est

The Saudi British Bank (SABB)

IBAN No.: SA4145000000011728771001

Account No.: 011728771001

Al Rajhi Bank

IBAN No.: SA3180000126608010447059

Account No.: 126608010447059

National Commercial Bank

IBAN No.: SA9110000026200000498608

Account No.: 26200000498608

First, we make sure that the amount due has reached our bank account, and then the application is prepared for you

Is there delivery to all cities in Saudi Arabia?

Yes, delivery is available to all Saudi cities through many shipping companies and the shipping value varies from one company to another depending on the weight of the order, and the shipping cost starts from 20 riyals inside Riyadh and 24 riyals outside Riyadh

What are the shipping companies through which orders are sent?

Orders are shipped through our representatives inside the city of Riyadh via shipping companies in the rest of the Kingdom, such as Aramex, SMSA and Fastlo.

Does the shipping value change according to weight?

Yes, the value of the shipping price increases when the shipment weight exceeds 15 kg

Is free shipping available?

Yes, we have free shipping to the city of Riyadh for orders over 100 riyals and outside Riyadh for orders over 299 riyals

How can I track my shipment?

You can track your shipment through your account on the STS store website that you registered and ordered through. Our team will also send you an email with the order details and the shipment tracking number

How long does shipping take?

Delivery time inside Riyadh from 1 to 3 working days

The expected delivery time to the rest of the cities of the Kingdom is from 3 to 5 working days

This period is subject to change according to shipping companies, different seasons and emergency situations

Is it possible to exchange or return purchases after receiving them?

Yes, the customer has the right to request a return within 3 working days or replacement of products within 7 working days. The application is not accepted after this period has passed. You can view the return and replacement policy through this link https://bit.ly/3ixYG7D

Is it possible to exchange or return purchases after receiving them?

• In the event that the return or replacement is due to a defect in the product, the store bears the costs of shipping, return and replacement after examining the product and confirming the defect in it and according to specific conditions

• In the event that the return or replacement belongs to the customer and is not a defect in the product, the customer shall bear all costs of returning, shipping and replacing the product according to specific conditions.

And you can view the return and exchange policy through this link https://bit.ly/3ixYG7D

I received the tracking number for Aramex, but the number does not work on the Aramex website?

Usually the number needs one working day to be activated, but in times of pressure, the activation of the tracking number by the shipping company can be delayed for several days. If the problem persists for more than 24 hours, please contact customer service WhatsApp on 0562862472 or call 920033328

How long does it take to get the amount back in your account after canceling the order?

After approval of the cancellation process, the process takes 10-15 working days or according to the bank’s procedures